LC Software Services CC

Router framework-install

To install the router framework make sure you have followed the instruction to install the framework and have read the guide on how to install software modules.

The Router framework is used to manage the communications between network protocols and application plug-ins.

After the router framework has been installed, you can install the different protocol modules to add support for protocols like.

  • Smooch (WhatsApp , WebChat , Facebook messenger)
  • Telegram (Native)
  • USSD (as a destination for the LC Software Services Message platform)
  • SMS (as a destination for the LC Software Services Message platform)
  • InfoBip
  • TechSys

These protocol handles must be installed before you will be able to add any channels to the application.

 

To configure the channels you will need the following roles and permissions:

  • Router administrator - add, edit
  • Maintain router customers - (optional)
  • Execute router reports - (optional)

You can now navigate to Admin -> Routing -> Channels

 

 

Hover over the Add new Channel to show the drop-down list with the installed protocols

Select the required protocol and click on it to start the configuration of the new channel